2015
February
Standard

Cisco Unified Contact Center Express OS Administration Password Reset

Recovering the Administrator Password

If you lose the Administrator password and cannot access the system, you can reset the Administrator password.

Before You Begin

•During this procedure, you will be required to remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.

•The Administrator signin must start with an alphabetic character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores.

Procedure

Step 1 Sign in to the system with the following username and password:

•Username: pwrecovery

•Password: pwreset

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

Step 6 After the system verifies that you have inserted the disk, you are prompted to enter a new Administrator password.

Step 7 Reenter the new password.

Step 8 After the system verifies the strength of the new password, the password is reset, and you are prompted to press any key to exit the password reset utility.

Troubleshooting Tips

•If you want to set up a different Administrator password, use the CLI command set password.

•The system checks the new password that you enter for strength. If the password does not contain enough different characters, you are prompted to enter a new password.

Related Topics

Command Line Interface Reference Guide for Cisco Unified Presence (on Cisco.com)

Creating a Customized Log-on Message

You can upload a text file that contains a customized log-on message that appears in each of the Cisco Unified Presence applications administrative interfaces.

Procedure

Step 1 Sign in to Cisco Unified Communications Operating System Administration.

Step 2 Select Software Upgrades > Customized Logon Message.

Step 3 Select Browse to select the text file you want to upload.

The end